Terms of Service

1. Acceptance of Terms

By accessing or using Skilio Hire ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you are accepting these Terms on behalf of a company or organisation, you represent that you have authority to do so, and "you" refers to that entity.

If you do not agree to these Terms, you must not access or use the Platform.

2. About the Platform

Skilio Hire is an AI-assisted recruitment platform provided by OneStop IT Talents Pty Ltd, a company registered in Victoria, Australia. The Platform enables IT recruitment agencies and in-house hiring teams to:

• Screen candidate CVs using artificial intelligence
• Generate Fair Work Act compliant job descriptions
• Manage hiring pipelines and candidate records
• Collaborate with team members across an organisation workspace

3. Subscriptions and Billing

Access to the Platform is provided on a subscription basis. Subscription plans, pricing, and feature limits are as published on the Platform at the time of purchase.

• All prices are in Australian Dollars (AUD) and include GST where applicable.
• Subscriptions are billed monthly in advance.
• Payments are processed by Stripe. By subscribing, you also agree to Stripe's terms of service.
• Subscription fees are non-refundable except where required by the Australian Consumer Law.
• We reserve the right to change pricing with 30 days' notice. Existing subscribers will be notified by email before any price change takes effect.

4. Free Trial

New accounts receive a 7-day free trial with access to the Starter plan features. No credit card is required to begin a trial. At the end of the trial period, access to AI screening features will be suspended unless you upgrade to a paid plan. Trial data (jobs, candidates, screening results) is retained for 30 days after trial expiry to allow you to export your data before it is permanently deleted.

5. AI-Assisted Features

The Platform uses artificial intelligence provided by Anthropic (Claude AI) to assist with CV screening and job description generation. You acknowledge and agree that:

• AI outputs are recommendations only and do not constitute hiring decisions.
• All AI-generated screening results and job descriptions must be reviewed by a qualified human recruiter before any action is taken.
• You are solely responsible for ensuring that your use of AI-assisted outputs complies with the Fair Work Act 2009, the Age Discrimination Act 2004, the Sex Discrimination Act 1984, the Racial Discrimination Act 1975, and all other applicable anti-discrimination laws.
• The Platform is explicitly designed to exclude name, gender, age, and address from scoring criteria. However, no automated system is infallible, and you remain responsible for reviewing outputs for bias.
• All users in your organisation must be informed that AI tools are used in your recruitment workflow, as acknowledged during onboarding.

6. User Obligations

You agree to:

• Provide accurate information when creating your account and workspace.
• Keep your account credentials secure and notify us immediately of any unauthorised access.
• Only upload CV and candidate data for which you have obtained the candidate's informed consent to process under the Privacy Act 1988 — see Section 6A below.
• Ensure candidates are informed that their data will be processed by an AI system and that an automated score and recommendation will be generated.
• Not use the Platform to discriminate against candidates on the basis of any protected attribute under Australian law, including age, sex, race, disability, or pregnancy.
• Comply with all applicable laws in your jurisdiction.

6A. Candidate Consent Requirements

Because Skilio Hire is used by recruiters who upload candidate data on behalf of candidates (who do not directly interact with the Platform), this section sets out your specific obligations as the uploader of that data.

Before uploading any candidate's CV, you must ensure the candidate has been informed of and has consented to:

• Having their personal information (name, contact details, employment history, qualifications) uploaded to a third-party AI recruitment platform.
• Having their CV content transmitted to Anthropic (USA) for AI processing — including that this constitutes an overseas disclosure under APP 8.
• Having an automated AI system generate a screening score, match assessment, and hiring recommendation about them.
• The fact that a human recruiter will review the AI output before any hiring decision is made.
• Their right to access, correct, or request deletion of their data by contacting you or us directly.

Consent must be obtained before the CV is uploaded. Acceptable methods include: a written consent form, an email from the candidate authorising submission of their CV, or a candidate portal tick-box that clearly describes AI processing.

Your liability for consent failure

You are solely liable for any failure to obtain candidate consent. If a candidate alleges that their data was uploaded without consent, or makes a complaint to the Office of the Australian Information Commissioner (OAIC), you agree to:

• Indemnify OneStop IT Talents Pty Ltd against any loss, cost, or claim arising from your failure to obtain valid consent.
• Cooperate with any investigation by the OAIC or OneStop IT Talents Pty Ltd.
• Remove the candidate's data from the Platform immediately upon request.

7. Acceptable Use

You must not use the Platform to:

• Upload malicious files, viruses, or harmful code.
• Attempt to reverse-engineer, scrape, or extract data from the Platform.
• Impersonate another person or organisation.
• Upload CVs or data without the knowledge or consent of the individuals concerned.
• Use the Platform for any unlawful purpose.

We reserve the right to suspend or terminate accounts that violate this section without notice.

8. Intellectual Property

All intellectual property in the Platform — including software, design, prompts, and documentation — remains the property of OneStop IT Talents Pty Ltd. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for your internal business purposes during an active subscription.

You retain ownership of all data you upload to the Platform, including candidate CVs and job descriptions. You grant us a limited licence to process that data solely for the purpose of providing the Platform services to you.

9. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Platform, you agree to our Privacy Policy.

All data is stored in AWS Sydney (ap-southeast-2) and is subject to Australian data protection law. We do not sell, rent, or share personal data with third parties for marketing purposes.

Key data retention periods that apply during an active subscription:

• Candidate CV files are automatically and permanently deleted after 90 days from the date of upload, regardless of subscription status. You should download or export any CV files you need to retain before this period expires.
• Screening results and candidate profile records are retained for the life of your subscription plus 30 days, after which you have 30 days to export before permanent deletion.
• Screening audit logs are retained for 7 years as required under the Privacy Act 1988 (APP 11 — accountability).
• Billing records are retained for 7 years as required by Australian tax law.

10. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, OneStop IT Talents Pty Ltd's total liability to you for any claim arising out of or in connection with the Platform is limited to the fees paid by you in the 3 months preceding the claim.

We are not liable for any indirect, incidental, or consequential loss, including loss of profits, data, or business opportunity. Nothing in these Terms excludes any guarantee, warranty, or right that cannot be excluded under the Australian Consumer Law.

11. Termination

You may cancel your subscription at any time through the billing portal. Cancellation takes effect at the end of your current billing period.

We may suspend or terminate your account immediately if you breach these Terms, fail to pay subscription fees, or if we are required to do so by law. Upon termination, you have 30 days to export your data before it is permanently deleted.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

14. Contact Us